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Website Company FAQ’s
Below are the most common questions and answers, take a peek to get a quick and full understanding of what we can offer you in terms of your website project.
DO I NEED TO BUY MY OWN DOMAIN NAME?
If you want to. However, if you would rather we handled this then that is absolutely fine. Either way, a domain name is needed for your website.
Contact us if you have domain name questions.
WHAT IS WEB HOSTING?
Every website needs a good, stable, reliable host, where all your website files are safely stored. A host is what lets people access your site and the information within it. We can recommend an excellent website hosting company, a company we trust with our own site and our clients websites. Host your site via us and you’ll enjoy reliable, professional, secure service 24/7/365. Which means you can sit back, relax and focus on growing your business.
Contact us if you have website hosting questions.
HOW LONG WILL IT TAKE TO BUILD MY WEBSITE?
How long is a piece of string? Some websites can take hundreds of hours to design and build with multiple rounds of revision, carefully planned stages and months of research; whilst others can be developed and signed off within a week! Every site is unique; every client is unique, and every business has its own unique requirements.
Typically our smaller website projects take from 2 to 6 weeks to complete and more complex projects such as eCommerce or membership websites take from 4 to 16+ weeks.
It depends on the functionality and detail of design required, and whether you supply the content or you need us to create it for you. When we have a detailed specification from you we can then provide a more detailed, and accurate time scale.
Contact us if you have any website development questions.
HOW MUCH DOES A WEBSITE COST?
The costs involved in creating a new website depend on exactly what you need, how many pages, the content on those pages, the functionality required, all sorts of things. We’ll sit down with you and discuss the project in great detail, finding out everything we need to know before providing a fair, accurate and sensible quote for your project. No two websites are the same, and the costing process reflects that.
Contact us if you have budget questions.
ARE THERE ANY ON-GOING COSTS?
If you host your website with us, then there are hosting charges. We do recommend you opt-in to our cost-effective WordPress maintenance and support plans for piece-of-mind. Also, if you would like us to continue to improve your search engine positions – then on-going search engine optimisation is a paid service that we can provide. Other than that, we always make extra charges (if there are any) absolutely clear up front, so you know exactly where you stand before entering in to any agreements with us.
Contact us if you have cost questions.
DO YOU JUST WORK LOCALLY?
Absolutely not! It doesn’t matter where in the world you are based. In today’s thriving high tech communication laden world, we can harness the considerable power of applications such as Skype and InVision to aid in communication and help deliver our services. We have previously worked for clients in Dubai, America, South Africa and Ireland (Just to name a few). So, wherever you are based, you can rest assured that we can offer our professional service and reliable communications.
Contact us if you have questions.
DO YOU JUST WORK WITH BIG BRANDS?
We work with everyone from small startups, established local businesses, schools, charities, local authorities, nationwide companies, international brands and even other web design agencies. We bring the same set of skills to each project and deliver the same level of dedication and professionalism.
Contact us if you have branding questions.
DO YOU WORK WITH OTHER DESIGN AGENCIES?
Yes! In fact, around 50% of our work comes through other web design and graphic design agencies in and around Suffolk. We’re happy to act as a White label company, and equally happy to attend client meetings and sit in with your team throughout the project.
Contact us if you have questions.
DO YOU TAKE ON HALF FINISHED PROJECTS?
Unfortunately, this is not something that we do. More often than not, it is much more time consuming to work with somebody else’s half-finished project than it is to start from scratch as we would have to, first, review what has been done, delve into the code and try and make sense of what has, and hasn’t, been done.
Contact us if you have questions.
DO YOU OFFER ONGOING HELP AND SUPPORT?
Occasionally, a client is happy to take their site and run, assuming full responsibility for ongoing website updates, security patches, content amends and so on. However, most people prefer (it is actually a common practice these days) to sign up to one of our great value WordPress support plans, designed to keep their website in a healthy state and free from the pitfalls of running outdated frameworks and plugins. It is entirely up to you, depending on your requirements, experience, expertise and skills. If you’d like to know more, then take a look at our WordPress support plan page.
Contact us if you have support questions.
CAN YOU GET MY WEBSITE TO THE TOP OF GOOGLE?
Establishing a page one position in Google is extremely difficult, for competitive keywords at least. Not so long ago it was relatively easy to achieve, but these days it is a lot more challenging, and getting it wrong can affect your reputation and have an adverse effect on your business. The only guaranteed route to a page one position is through Pay Per Click (PPC) advertising. If anyone tells you that they can easily get you on page one of Google through organic SEO, then run away! They are either lying, or may use some ‘Black hat’ method, which may see your website penalised long-term. Having said that, we know exactly what to do to maximise your chances and we have many years SEO expertise to give you the best possible chance.
Contact us if you have SEO questions.
ARE YOU ABLE TO WRITE THE CONTENT FOR MY SITE?
Yes. We can arrange for one of our trusted partners to create and provide original, relevant SEO-friendly content for your website, blog and online marketing materials. We can also have them write copy for printed publications like leaflets, brochures, flyers, magazines and catalogues.
Contact us if you have any content writing questions.
DO YOU OFFER HELP WITH SOCIAL MEDIA?
Social media marketing is about much more than simply Tweeting and Sharing content. There needs to be a strategy in place, one that is carefully planned and well-executed. We’ll explore the potential together, figure out achievable goals and make a plan to achieve these with you. Visit our social media marketing page for more details.
Contact us if you have social media questions.
WHO OWNS THE COPYRIGHT TO MY WEBSITE?
Once you have paid for your website in full, it is yours. Whilst we may reuse snippets of code, or backend functionality on other websites, the finished website as a whole is yours. You can move to another service provider if you wish and we will never make a fuss.
Contact us if you have copyright questions.
WHY DO YOU PUT YOUR NAME ON MY WEBSITE?
Why do Ford put their name on all their cars? Why do Apple stamp their brand on all of their products? We are proud of what we do and want people to know that! That is why we place a small, non-intrusive link back to our website in the footer of all our clients websites. Whilst this has never been a problem, we are happy to discuss the possibility of removing this if you wish.
Contact us if you have questions.
WHAT IS WORDPRESS?
WordPress is an online, open-source (free to use) website creation tool written in PHP. In non-geek speak, it’s probably the most powerful blogging and website content management system (CMS) in existence today, and is certainly the most popular.
It provides all the flexibility and functionality we (and you) need without having to resort to raw code for a large proportion of the build. We absolutely love it, as do millions of business owners. The back end is beautifully simple and intuitive. As well as creating bespoke designs and layouts, you get thousands of stunning ready-made themes to choose from if you are after something really quick and simple. We can use it to create any kind of online presence you want, from a basic brochure website to an all-singing, all-dancing forum or a complex eCommerce website selling thousands of products.
Contact us if you have any WordPress questions.
IF WORDPRESS IS FREE, WHY ARE YOU CHARGING ME FOR IT?
We’re not. WordPress is free to use as a framework. We charge you for the design and development services we provide to turn that framework into a fully functioning website, but once your site is finished, you don’t have to pay any ongoing costs for using the platform itself.
Contact us if you have WordPress questions.
DO YOU WORK WITH ANY OTHER CONTENT MANAGEMENT SYSTEMS?
No. We are a dedicated WordPress development agency and will only work with that framework. We are happy to work with flat HTML and/or PHP on simple, non-database driven websites as well.
Contact us if you have CMS questions.
MY WEBSITE LOOKS DIFFERENT ON SOME DEVICES AND BROWSERS, WHY IS THIS?
Your website visitors might see some things differently depending on their browser, screen resolution setting and their individual computer settings and toolbars. We design mobile-friendly websites that are responsive or adaptive, meaning they will adapt to fit the current device or browser to offer the best usability. This is common practice and, from April 21 2015, Google has actually started giving preference to mobile-friendly websites.
We take all reasonable steps to ensure your website will be fully functional in the latest web browsers and on the latest devices, as well as making sure older devices and browsers (up to a point) can display it properly.
Contact us if you have any responsive design questions.
DO YOU HANDLE ALL THE WORK IN-HOUSE?
Whilst we aim to complete each project in-house, during busy periods or in cases of specifically difficult projects, we may enlist the help from one of our trusted partners.
We never outsource work to people we do not know and certainly not outside of the UK.
Contact us if you have questions.
DO I NEED TO SUPPLY ANYTHING?
Initially, we will take a detailed brief from you which will require information such as your brand guidelines (if you have them), functionality requirements, design likes/dislikes, your products/services, competitor websites, your target market and technical information such as hosting details. If you are supplying your own images and copy we will need that too, otherwise we will discuss additional costings for such items.
Contact us if you have questions.
WHAT ARE YOUR PAYMENT TERMS?
We require a deposit, or initial stage payment as we prefer to call it, of 50% upon contract signing and before we start any work. A final 50% is required when your website is put live.
Contact us if you have payment questions.
CAN I EDIT THE WEBSITE MYSELF? IF NOT WHAT DO YOU CHARGE FOR UPDATES AND CHANGES?
Yes. You will be given a login to your website when it is finished, we will also give you training (depending upon budget this may simply be a small ‘how to’ guide, or for larger budgets we may be able to factor in a physical training session) on how to use the dashboard so it is easy to understand for you. If you’d like us to make future changes these are billed at our hourly rate, with a minimum 1 hour time-slot. Alternatively, you could take one of our WordPress support packages and have a guaranteed amount of time set aside for you each month.
Contact us if you have website editing questions.
DO YOU PROVIDE ANY WEBSITE GUARANTEE OR WARRANTY?
Yes. We provide a basic 30 days support which includes bug fixes and technical support (additional/extra feature or design requests are not included). After this period we offer a comprehensive website maintenance plan which will include regular website updates and back-ups. These updates protect your website from potential threats that may compromise your website.
AND THEY LOVE US
